So here is a quick preview of how most dental offices work. Sallie from the front desk needs to call Todd, a new patient, to confirm an appointment and remind him to bring the insurance check that was sent to his home.
Sallie opens a family file, finds the cell phone number for Todd, and manually dials the number. Todd doesn't answer so Sallie leaves a message.
Later Todd returns the call. All the dental phones in the office ring. Somebody picks up one of the dental phones and confirms the appointment with no mention of the insurance check. The staffer didn't look in the office journal or wherever else because it's likely not necessary.
This seems to be the typical process of phone calls in the dental office. Because there is no dental phone, specifically designed for the dental industry, there are many inefficiencies that cause problems in many practices.
How about this instead? What if we had dental phone that did something like this?
Sallie looks at the appointment book and sees tomorrow's appointment needs confirmation and the insurance check is due. She clicks on the appointment and the phone numbers are displayed.
She selects the cell number and presses auto dial. The phone dials from her desk extension and the office journal for the patient appears and populates with date, time, and "phone call".
She picks up her handset as the patient picks up or as it goes to voice mail. She leaves a message about the appointment and the check.
She enters the nature of her call in the open window that is staring her in the face. With the simple click of the mouse she saves the data to be able to return to it when needed.
Later the patient sees the voice mail, listens and clicks redial on his cell. The call goes directly to Sallie's desk.
As the dental phone rings, a screen pop, displays the patients name and the nature of the most recent correspondence. In this case the journal pops up with "left VM to confirm, and instructed to bring insurance check".
Sallie knows who it is and why they are calling before the phone is ever answered. No time on hold.
No other staff involved. The process of phone calls on this new dental phone system is absolutely seamless.
There's no telling how much time dental staffs wastes answering calls for other staffers. No telling how many messages are lost in translation.
No telling how many hours are spent looking up and manually dialing phones. All of these issues could be solved with a new dental phone system.
Imagine a dental phone that connected your practice management software to every phone call. Imagine a dental phone that could keep all of your data in one place, very easy to reach for each phone call just as discussed in the example above.
Well the future is here, Weave Communications is preparing to launch the dental phone of the future with all of these capabilities. Managing you practice will be easier than ever before with this new dental phone.
Sallie opens a family file, finds the cell phone number for Todd, and manually dials the number. Todd doesn't answer so Sallie leaves a message.
Later Todd returns the call. All the dental phones in the office ring. Somebody picks up one of the dental phones and confirms the appointment with no mention of the insurance check. The staffer didn't look in the office journal or wherever else because it's likely not necessary.
This seems to be the typical process of phone calls in the dental office. Because there is no dental phone, specifically designed for the dental industry, there are many inefficiencies that cause problems in many practices.
How about this instead? What if we had dental phone that did something like this?
Sallie looks at the appointment book and sees tomorrow's appointment needs confirmation and the insurance check is due. She clicks on the appointment and the phone numbers are displayed.
She selects the cell number and presses auto dial. The phone dials from her desk extension and the office journal for the patient appears and populates with date, time, and "phone call".
She picks up her handset as the patient picks up or as it goes to voice mail. She leaves a message about the appointment and the check.
She enters the nature of her call in the open window that is staring her in the face. With the simple click of the mouse she saves the data to be able to return to it when needed.
Later the patient sees the voice mail, listens and clicks redial on his cell. The call goes directly to Sallie's desk.
As the dental phone rings, a screen pop, displays the patients name and the nature of the most recent correspondence. In this case the journal pops up with "left VM to confirm, and instructed to bring insurance check".
Sallie knows who it is and why they are calling before the phone is ever answered. No time on hold.
No other staff involved. The process of phone calls on this new dental phone system is absolutely seamless.
There's no telling how much time dental staffs wastes answering calls for other staffers. No telling how many messages are lost in translation.
No telling how many hours are spent looking up and manually dialing phones. All of these issues could be solved with a new dental phone system.
Imagine a dental phone that connected your practice management software to every phone call. Imagine a dental phone that could keep all of your data in one place, very easy to reach for each phone call just as discussed in the example above.
Well the future is here, Weave Communications is preparing to launch the dental phone of the future with all of these capabilities. Managing you practice will be easier than ever before with this new dental phone.
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